MarketStar Selects by Teleformix™ to be it’s Digital Recording Solution

MarketStar selected in place of their existing recording solution based in part on Teleformix™’s long history of dynamic customer interaction. The system – software and hardware – is fully supported by Teleformix™, and training and assistance are considered an integral part of the ongoing client-vendor relationship.

Another cardinal feature was ’s ease of use and high level of adaptability and scalability. In addition to the ability to record and monitor all customer interactions on a call-by-call or campaign-by-campaign basis, will provide MarketStar with valuable agent evaluation and training tools. As MarketStar’s recording and monitoring needs develop, the system can expand on pace, leveraging existing architecture while allowing for enterprise advancement.

"We're excited to have been selected by this premier call center organization," said Greg Manhoff, Director of Worldwide Sales for Teleformix™. "With the digital recording solution in place, we believe that MarketStar will be able to increase both agent and customer satisfaction while improving compliance with client and other regulations."

Given MarketStar’s diversity and customization of service provisions for an extensive client base, finding a reliable recording solution with a high degree of flexibility was imperative. by Teleformix™ provides MarketStar with a recording solution that accommodates different call center configurations with equal facility, while allowing a variety of structured and On Demand recording capabilities.