Release of Call Tagging

Teleformix, a leading developer of Enterprise-Class CRM Software, is pleased to announce the release of Call Tagging as the latest feature to be integrated into , a digital and VoIP quality assurance and call monitoring solution.

's Call Tagging capability allows supervisors to evaluate and score customer/agent interactions, and then 'Tag the Call' by assigning it to other supervisors for their evaluation and review. Call Tagging delivers a streamlined approach to sharing best practices by agents across an entire enterprise. Brian Chamberlain, Sales Manager for Teleformix™ has found Call Tagging to be a valuable asset for clients. " is continuously evolving as customers request additional features to expand the broad scope of agent recording." Chamberlain said. "In addition to 100%, OnDemand, and Selective Recording, Call Tagging enhances 's quality assurance, sales verification, and agent training capabilities."

's bundled feature set, highly scalable architecture, and low per port cost has proven to be a potent combination for customers in the Financial Services, Healthcare, and Transportation industries.

About Teleformix™

Teleformix™, a leading developer of CRM/e-CRM Enterprise-Class software applications for the Banking, Financial Services and Marketing industries, offers a comprehensive range of competitively priced software solutions that are designed to manage today's fast paced business transaction challenges by optimizing performance and providing a rapid ROI.

Contact Information

Brian Chamberlain
2100 Golf Road
Suite 460
Rolling Meadows, Il 60008
1-800-513-4000
sales@teleformix.com