SOA Web Services Modules Released

Teleformix™, a leading developer of CRM / eCRM Enterprise-Class Software applications for the Banking, Insurance, Financial Services, and Marketing industries, announces the release of Web Services modules for the digital recording solution.

is a browser-based digital and VoIP recording solution – with an integrated CRM tool – designed to record, evaluate, monitor, and archive all customer interactions.

Teleformix™ now offers a broad spectrum of Web Services to provide a truly Service-Oriented Architecture (SOA) allowing simple integration between and any web services enabled platform. This SOA sets us apart from our industry competition; Teleformix™ has used open architecture from inception making integration easy as new business applications evolve.

The Web Services include Integration, Management, and Analytic Service Modules. Each module addresses a distinct set of needs and capabilities.

The Integration Service Module (EISM) provides:

• application level management
• control to initiate and terminate recordings
• ability to move files to a new location
• management of application integrations

The Management Services Module (EMSM) provides:

• provisioning and platform management
• access to the entire platform without being restricted to the web front end
• ability to perform all management, provisioning, and administration functions as a service
• facilitated alarm query, port management, and platform status reporting

The Analytics Service Module (EASM) provides:

• access to database reporting statistics and transaction reporting details
• included call events and call detail records
• enabled development of rich application solutions
• ability to connect recording and evaluation data to contribute to complex reporting, analysis, and real-time solutions
• integration with any CTI capabilities

About Teleformix™

Teleformix™ offers a comprehensive range of competitively priced software solutions designed to manage today’s business transaction challenges by optimizing performance and providing a rapid ROI. Teleformix™ offers customizable and highly scalable solutions to seamlessly integrate into any existing business architecture.

Contact Information

Teleformix™
2100 Golf Road
Suite 460
Rolling Meadows, IL 60008
1-800-513-4000
sales@teleformix.com