Teleformix Releases 2.8 with Training Module
and My ECHO

Teleformix™ is pleased to announce the release of version 2.8, including a Training module for encapsulated e-learning and My ECHO, a CRM/quality management segment designed to automate training and facilitate agent interactivity .

Rolling Meadows, IL – Teleformix™, a leading developer of CRM / eCRM Enterprise-Class Software applications for the government, banking, retail, insurance, financial services and marketing industries, is pleased to release version 2.8 of the digital recording solution.

Upgrades to existing features include more dynamic capabilities within the call evaluations tools, in both focused searching and increasingly flexible evaluation creation.  Archive searches have been streamlined and integrated with existing searches for enhanced ease-of-use.  Additionally, there is an improved visual layout to the On Demand agent recording function.

The My ECHO module will be included with every install and provides CRM functionality designed to involve the individual agent in the CRM/quality assurance process.  Managers now have the ability to assign call review and evaluation with commentary to specific agents based on individual needs.  Agents can use the platform to self-evaluate and monitor both performance and reviews, and agents can be assigned calls by other agents for purposes of peer review.  All agents can be allowed or denied access through ’s precise permissions capability, and individual evaluations can be displayed or hidden from the agent at the evaluator’s discretion.

The addition of ’s Training module (optional upgrade to any new or existing system) will allow clients to create and administer e-training examinations complete with instructional media.  These modules can be customized to any segment of the user base and can be assigned by user type or user-by-user for exceptionally focused coaching and ongoing learning opportunities.

2.8 is now available for general release and as an upgrade for existing clients. 

About

is a browser-based digital, VoIP and screen capture recording solution – with an integrated CRM tool – designed to record, evaluate, monitor and archive all customer interactions. The available broad spectrum of Web Services provides a truly Service-Oriented Architecture (SOA) allowing simple integration between and any web services enabled platform. produces synchronized voice and screen recordings with "over the shoulder" screen clarity and integrates seamlessly with Avaya and Cisco telephony solutions.

About Teleformix™, LLC

Teleformix™ offers a comprehensive range of competitively priced software solutions designed to manage today’s business transaction challenges by optimizing performance and providing a rapid ROI. Teleformix™ offers customizable and highly scalable solutions to seamlessly integrate into any existing business architecture. For additional information, contact Teleformix™ at 1-800-513-4000, or visit www.teleformix.com.

Contact Information

Teleformix™
2100 Golf Road
Suite 460
Rolling Meadows, IL 60008
1-800-513-4000
sales@teleformix.com