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Echo Features
Web Services
Service-Oriented Architecture (SOA)
Synchronized Voice and Screen Recording
Detailed Reporting and Analytic Data
Computer Telephony Integration (CTI) Enablement
Echo is a digital voice recording, quality monitoring, and CRM platform with a browser-based user interface. Echo includes a broad spectrum of web services to provide a truly Service-Oriented Architecture (SOA) allowing integration with and web services enabled form. Echo can make synchronized voice and screen recordings with "over the shoulder" screen clarity, and integrates seamlessly with Avaya and Cisco solutions.

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Download Echo Avaya Data Sheet
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