is equipped with Screen Capture functionality, providing synchronized audio and video playback of CSR actions. Teleformix™ Screen Capture files (.tav files) are very compact in size, due in part to new, unique file optimization capabilities that reduce network congestion.

users can now view both voice and screen recordings to acquire a complete perspective of client-to-agent exchanges and agent activities.

Screen Capture expands on the robust suite of quality assurance, agent training, and performance analytics systems that create this all-inclusive contact center management solution.

's screen capture functionality includes enhanced security through a file encryption capability, and an optional distributed server contingency for branch office deployment, on top of minimal storage requirements. Encrypted files can be password protected and emailed directly from the system to promote secure exchange of information.

Screen Capture files are typically 1-2 MBs per 4-minute ECHO™ recording. Boasting a small file size, reduces the concern of network bandwidth loss and requires less hardware than the competition. With "over-the-shoulder" playback clarity and compact .mp3 audio files, provides a tool to maximize agent performance while offering customers Best-in-Class service.

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