's Web Services include Integration, Management and Architecture Service Modules. Each module addresses a distinct set of needs and capabilities.
The
Integration Service Module (EISM) provides:
- application level management
- control to initiate and terminate recordings
- ability to move files to a new location
- management of application integrations
The
Management Services Module (EMSM) provides:
- provisioning and platform management
- access to the entire platform without being restricted to the web front end
- ability to perform all management, provisioning and administration functions as a service
- facilitated alarm query, port management and platform status reporting
The
Architecture Service Module provides:
- access to database reporting statistics and transaction reporting details
- included call events and call detail records
- enabled development of rich application solutions
- ability to connect recording and evaluation data to contribute to complex reporting, analysis and real-time solutions
- integration with any CTI capabilities
Using
with Web Services allows for vertical development and extended interconnection between call recording and all other aspects of CRM and Workforce Management.
Download
Data Sheet
Download
Avaya Data Sheet
Download
Cisco Data Sheet
(downloading datasheets requires login)
