is available with a broad spectrum of Web Services to provide a truly Service-Oriented Architecture (SOA) allowing simple integration between and any web services enabled platform. This SOA sets us apart from our industry competition; Teleformix™ has used open architecture from inception making integration easy as new business applications evolve.

's Web Services include Integration, Management and Architecture Service Modules. Each module addresses a distinct set of needs and capabilities.

The Integration Service Module (EISM) provides:

• application level management
• control to initiate and terminate recordings
• ability to move files to a new location
• management of application integrations

The Management Services Module (EMSM) provides:

• provisioning and platform management
• access to the entire platform without being restricted to the web front end
• ability to perform all management, provisioning and administration functions as a service
• facilitated alarm query, port management and platform status reporting

The Architecture Service Module provides:

• access to database reporting statistics and transaction reporting details
• included call events and call detail records
• enabled development of rich application solutions
• ability to connect recording and evaluation data to contribute to complex reporting, analysis and real-time solutions
• integration with any CTI capabilities

Using with Web Services allows for vertical development and extended interconnection between call recording and all other aspects of CRM and Workforce Management.

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